Bars & Lounges

1 

Customer Experience Evaluation

• Detailed assessment of the overall guest journey, from entry to exit.

• Evaluation of the ambiance, cleanliness, and seating comfort.

• Insights on how well staff engages with guests, including friendliness, professionalism, and attentiveness.

2

Beverage Quality Analysis

• Culinary Mystery experts assess the taste, temperature, and presentation of drinks.

• Examination of the menu offerings and their alignment with branding.

• Feedback on bartender skill level, accuracy, and ability to make recommendations.

3

Service Standards Audit

• Measurement of response times for orders, delivery, and bill settlement.

• Verification of staff compliance with service protocols and house policies.

• Assessment of upselling techniques and product knowledge.

4

Brand Alignment Check

• Ensuring the atmosphere, staff uniforms, and service style align with the venue’s theme and brand promise.

• Assessment of the playlist, lighting, and overall vibe to ensure consistency with the bar's target audience.

5

Compliance and Hygiene Inspections

• Discreet checks to ensure hygiene standards are maintained.

• Verification of adherence to alcohol-serving regulations and ID checks.

6

Promotions and Loyalty Program Monitoring

• Assessment of how effectively promotional campaigns or loyalty programs are communicated and implemented.

• Evaluation of staff’s ability to recommend promotions or suggest add-ons.

7

Competitor Benchmarking

• Comparison of your bar or lounge against competitors in the same category.

• Highlighting unique selling points and opportunities for differentiation.