Catering
The Catering Audit Service by Auditis is a specialized quality assurance solution designed to evaluate, refine, and elevate catering operations across hospitality venues, events, and corporate environments. Our audits are tailored to your service model and brand standards, offering an objective, in-depth analysis of both front-of-house and back-of-house performance.
Conducted by hospitality experts with real-world operational insight, our audits focus on the full guest experience — from preparation and presentation to service and sanitation.
1
Initial Impressions
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Visual presentation of the catering setup
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Staff readiness, attire, and approachability
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Timeliness of service launch
2
Guest Interaction & Engagement
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Warmth and professionalism of staff
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Proactive service (refills, clearance, assistance)
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Clarity and confidence in communication
3
Food & Beverage Experience
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Presentation and appeal of food and beverage stations
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Quality, flavor, and consistency of items served
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Availability of dietary accommodations or labeling
4
Ambience & Environment
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Cleanliness and organization of the space
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Flow of service and guest movement
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Overall atmosphere (music, lighting, decor – if applicable)
5
Service Recovery (if applicable)
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Staff response to guest issues or special requests
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Problem-solving approach and guest satisfaction follow-up
6
Overall Guest Satisfaction
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General impressions of the service
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Would the guest recommend or revisit the service?
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Alignment with brand expectations and hospitality values
Benefits of Auditis Services for Catering
