Restaurants

Guest Experience Evaluation

• Comprehensive assessment of the dining journey, from reservation to farewell.

• Analysis of host/hostess greeting, seating experience, and table setup.

• Evaluation of ambiance, cleanliness, and comfort.

Menu and Culinary Assessment

• In-depth review of menu variety, readability, and alignment with restaurant branding.

• Feedback on food quality, taste, presentation, portion sizes, and value for money.

• Assessment of meal preparation times and special requests handling.

Service Quality Audit

• Measurement of server attentiveness, professionalism, and interaction.

• Evaluation of staff product knowledge, including ability to suggest pairings or promotions.

• Monitoring response times for order taking, food delivery, and check settlement.

Brand Consistency Check

• Assessment of whether the ambiance, staff uniforms, and service align with the restaurant’s theme and target audience.

• Verification of how well the restaurant’s unique selling points are reflected in the experience.

Hygiene and Compliance Inspections

• Verification of hygiene practices in dining areas, restrooms, and visible kitchen spaces.

• Discreet checks for adherence to food safety regulations and handling standards.

Special Occasions and Custom Requests

• Evaluation of how well staff manage special events (birthdays, anniversaries, etc.).

• Assessment of flexibility and creativity in accommodating dietary restrictions or unique guest needs.

Promotions and Upselling Techniques

• Monitoring the promotion of daily specials, loyalty programs, or seasonal menus.

• Feedback on upselling opportunities, from appetizers to desserts and beverages.

Competitor Benchmarking

• Analysis of competitors’ offerings, pricing, and guest experience standards.

• Highlighting differentiators and areas where the restaurant can gain a competitive edge.